Shipping & Delivery Policy
Effective Date: 01-01-2025
Brand: The Asian Culture
Operated by: DDP Foods LLP
At The Asian Culture, a brand by DDP Foods LLP, we are committed to delivering authentic,
hygienic, and freshly prepared Chinese meals to your doorstep. This Shipping & Delivery Policy outlines our service coverage,
delivery timelines, and related terms to ensure a smooth and satisfying customer experience.
Serviceable Areas
We currently deliver to the following areas in Delhi NCR:
- Ghaziabad: Vaishali, Vasundhara, Indirapuram, Raj Nagar
- Noida: Sectors 61 to 73, 76 to 78
- East Delhi: Laxmi Nagar, Preet Vihar, Karkardooma, Anand Vihar, Nirman Vihar
⚠️ Please check delivery availability by entering your pin code at checkout or contacting our support team.
Delivery Timings
- Regular Orders: Delivered within 30–45 minutes from order confirmation
- Tiffin & Subscription Meals:
- Lunch: 12:00 PM – 2:00 PM
- Dinner: 7:00 PM – 9:00 PM
- Corporate/Bulk Orders: Scheduled as per prior agreement (minimum 24 hours notice required)
Delivery Charges
- ₹0–₹49 for Swiggy/Zomato orders (as per platform policy)
- Free Delivery on all direct orders via website or WhatsApp above ₹499
- Special deliveries (e.g., late night, bulk, corporate) may attract additional charges
Packaging & Handling
- All meals are packed in microwave-safe, spill-proof, and food-grade containers
- Food is slightly cooled before packing to prevent spillage
- Recommended: Reheat before consumption and consume within 2 hours of delivery
Failed Delivery Conditions
No refund will be provided under the following conditions:
- Customer not available at the time of delivery
- Incorrect or incomplete address provided
- Delays due to traffic, weather, or civic restrictions
- Restricted access to housing societies or office complexes
In such cases, food will be left at the reception/security gate after informing the customer.
Changes & Cancellations
- Tiffin Orders: Cancel by 8:00 PM (previous day) for lunch, 12:00 PM (same day) for dinner
- Subscription Plans: Minimum 24-hour prior notice required
- Corporate Catering: Cancel at least 48 hours in advance
- Orders once dispatched cannot be canceled or changed
Refund & Support
Refunds for issues like non-delivery (by our fault), incorrect order, or quality problems will be processed within 7–10 working days.
- COD refunds will be made via UPI or bank transfer after collecting required details.
Customer Support
Phone: 9625833993
Email: theasianculture247@gmail.com
